All Answers

What are ePoints?

ePoints is a virtual currency that you earn when doing what you already do on the internet. Each member of ePoints has an account and earns points when they sign up, shop at 1000's of retailers, share articles with friends, 'like' videos into Facebook, and even search Google. Each ePoint has a value and can be redeemed for great products, vouchers and experiences.

Back to top

Can I earn ePoints without signing up?

No. In order to earn ePoints you need to sign up and be logged in to your account. It's free to sign up, so as a registered member you can be rewarded for shopping and browsing.

Back to top

Is it free to sign up?

Yes, it's completely free.

Back to top

My email address wasn't accepted during sign up.

This happens if your email address has been used to sign up before. Try using an alternative email address or visit our forgotten password page and follow the steps to reset your password. Each member can only have one account.

Back to top

My username wasn't accepted during sign up.

A username needs to be at least of 6 characters long and cannot exceed 20 characters. This field only accepts letters, numbers, hyphens and underscores. If you are using less than 6 characters or including characters that weren't mentioned your username won't be accepted.

Back to top

How do I sign up?

Click on the 'register' or 'get started' links and enter the following information: Name, Username, email address and password – then click 'create my account'.

Back to top

How do I log in?

You log in by entering your username and password. If you don't want the hassle of logging in each time you come back, click 'remember me' and you'll stay logged in. If you use a shared computer we recommend you leave 'remember me' unselected so that other people cannot access your account.

Back to top

Can I change my email address?

Not currently. We are working on launching an upgrade to the service which will give you all the tools you need to manage your account. Watch this space!

Back to top

How can I earn ePoints?

You start to earn ePoints as soon as you sign up with our Welcome Bonus. From then on there are 2 ways to earn ePoints; shopping (rewards for shopping) and browsing (rewards for browsing).

Earning ePoints when you shop gives you a shop window to 1000's of famous retailers where you can find the best price on pretty much anything you want to buy and go to the retailer website to buy it. You earn points when spending at any retailers where the ePoints symbol is shown. But remember, you need to be logged in to your account and click to the product you want from the 'rewards for shopping' area. You can also click on a retailer logo e.g. Tesco (which is one of the 1000's or retailers you can earn ePoints on), go to their site, do your shopping as normal and earn ePoints.

You can also earn points when you browse the web. Go to the 'rewards for browsing' area and be rewarded wherever you see the ePoints symbol. For example, you may see a news article that you find interesting, click 'share' and send it to a friend – you'll earn epoints for doing that. Rewards for browsing means you can come back every day, read the news, watch video and search the web and continue to top up your ePoints total.

Back to top

Can I earn ePoints without registering?

No. In order to earn ePoints you need to sign up and be logged in to your account to earn. It's free to sign up, so if you're still not a member and logged in you won't be rewarded.

Back to top

Where can I view my ePoints balance?

When you log in your ePoints balance is shown in the top right of the page and you'll see it going up as you earn.

You can also view all your transactions browsing the About Rewards channel. Simply click at the About Rewards tab and keep track of your ePoints!

Back to top

What does pending ePoints mean?

When earning ePoints for shopping there is a time lag before the retailer confirms the purchase has taken place. Until we get confirmation from the retailer, which sometimes take a month, the points sit in 'pending'. Don't worry the vast majority of pending points move across to 'confirmed' so please be patient.

Back to top

How long before pending ePoints are confirmed?

It won't take any longer than 30 days for pending points to turn into 'confirmed'.

Back to top

Do ePoints expire?

Yes. ePoints expire after 2 years if you have not logged in to your account in that period.

Back to top

Can I earn points with other schemes on top of my ePoints?

Yes. If you go to Tesco from 'rewards for shopping' you'll earn ePoints on top of ClubCard points – so you'll get a double whammy. The same applies to Boots if you collect Advantage points.

Back to top

Why can't I earn ePoints on purchases with Amazon?

We'd love to give you ePoints for purchasing with everyone, but in the case of Amazon it's not technically possible to do so at the moment. We still include Amazon because they've got a great product range, low prices and our main aim is to get you the best value. As soon as we can give you points on Amazon purchases, we will.

Back to top

How do I earn more ePoints?

You can earn ePoints in two ways; by shopping, and by browsing. Getting rewarded for shopping is a case of finding what you want and buying it - we'll give you points for making a purchase. Just make sure you're logged in or we can't give you the points! Rewards for browsing are points that we give you as a freebie for coming back every day and using our lovely homepage - you can keep your points topped up and have fun doing it. The 'freebie' points are rationed at 30 per month - purely because we'd prefer not to go bankrupt! But once the month is over and the next arrives you'll have a full 30 more to earn just for searching, sharing and liking things: no strings attached.

Back to top

Can I earn money on Groceries?

Yes! Just visit your favourite supermarkets via our A-Z or via Bonus Points on the right of the Shop page. We're offering fantastic offers for new and returning Sainsbury's customers, as well as ePoints for your first online shop at Tesco, Asda and Ocado. Simply click on the shop you want to visit, and start benefiting from these great deals:

• Sainsbury's is offering 3 ePoints for every grocery order placed online.
• Tesco and Asda are each giving away 400 ePoints the first time you register and spend £50 on either of their sites!
• Waitrose customers will get triple ePoints on every Wine and Hamper purchase AND free delivery on orders over £50.
• Waitrose will be offering rewards on grocery shopping as of September 2011
• We'll include them as soon as we can!

Back to top

What can I redeem ePoints for?

You can redeem your ePoints to spend at your favourite shops and big brands including M&S, Homebase, Harvey Nichols, Thompson Travel, and much more. You can also redeem your ePoints for cinema tickets, restaurant tickets and experience days. Visit our redemption service now to see what's on offer.

Back to top

How do I redeem ePoints?

Click 'redeem points' and find what you'd like. If it's an experience day that takes your fancy, click the 'redeem' button and confirm the address you want it delivered to. It will then be delivered to you within 3-5 days.

Back to top

How much is an ePoint worth?

1 ePoint is worth ½ a penny, although you earn double points on most purchases and a great deal more on special offers.

Back to top

Is the delivery cost included?

Yes. All redemption items include delivery.

Back to top

Is VAT included?

Yes. VAT, packaging, delivery and customer service is all included on redemption items.

Back to top

What is the delivery time for redeemed products?

3-5 days.

Back to top

My order did not arrive.

If you're order has not arrived within a week contact support and they will help.

Back to top

How long until I get my ePoints?

Once you've made a purchase, it will take up to 5 working days for your ePoints to appear in your "Pending" bank. 30 days after your purchase your ePoints will move to "Confirmed" and can be redeemed.

Back to top

Are my account details kept private?

Yes. We comply to Data Protection standards and take necessary steps to make sure nobody other than you can access personal information.

Back to top

Will you sell my email address?

No. We won't sell your email address; we think you probably get enough SPAM emails as it is! You'll only get emails related to this service and the site you register with.

Back to top

I cannot login.

If you are having trouble logging in firstly check your username and password are entered in the correct case as both fields are case sensitive. Failing that try changing your password – a 'Forgotten Password' link can be found within the sign-in page or form. Simply follow the steps shown to reset your password to something more memorable. If your problem continues please contact support for further assistance.

Back to top

I cannot register.

The most common reason why registration won't work is that the username and/or email address used already exists. So, before contacting us, please ensure your details are unique.

Another more technical reason could be that your browser has JavaScript disabled. To check your browser's JavaScript status please follow the below steps, which have been conveniently broken down by the most popular browsers:

Internet Explorer 7.x and 8.x

1. Under the Tools menu select "Internet Options"
2. Select the Security tab
3. Choose the 'Internet Icon'
4. Click on the 'Custom Level...' button
5. Look for the 'Scripting' section from the Settings List
6. Choose the 'Enable' radio button from the "Active Scripting" item
7. Click OK to close the Security Settings dialog box
8. Click OK to close the Internet options dialog box
9. Restart Internet Explorer

Firefox 3.x (Windows XP, Vista)

1. Under the Tools menu select "Options"
2. Select the 'Content' tab
3. Click on 'Enable JavaScript'
4. Click on 'OK'

Safari 3.x

1. Under the Edit menu select 'Preferences'
2. Select the 'Security' tab.
3. Click on 'Enable JavaScript'
4. Close the Dialog Box.

Internet Explorer Versions 6.x

1. Under the Tools menu select 'Internet Options'
2. Select the 'Security' tab
3. Choose the 'Internet Zone' icon
4. Click on the 'Custom Level...' button
5. Select the Scripting item from the Settings list
6. Choose the 'Enable' radio button from the 'Active Scripting' item
7. Click 'OK' and 'Yes', and close the Security Settings dialog box
8. Click 'OK' to close the Internet Options dialog box

Back to top

Remember me is not working.

Cookies must be enabled in your browser for 'Remember me' to work.

Internet Explorer 7.x and 8.x

1. Under the Tools menu select 'Internet Options'
2. Select the 'Privacy tab'
3. Click the 'Advanced' button
4. Ensure that "Override automatic cookie handling" is checked
5. First- and third-party cookies should be set to "Accept."
6. Check 'Always allow session cookies'
7. Click 'OK'
8. Restart Internet Explorer

Firefox 3.x (Windows XP, Vista)

1. Under the Tools menu select Options
2. Select the 'Privacy' tab from the left panel of options
3. Expand the Cookies options on the right
4. Select 'Enable Cookies'
5. Select 'for the originating website only'

Safari 3.x

1. Under the Edit menu select 'Preferences'
2. Select the 'Privacy' tab.
3. Check that the radio button for 'Only show sites I visit' is selected
4. Close the dialog box

Internet Explorer 6.x

1. Under the Tools menu select internet Options
2. Select the 'Privacy tab'
3. Click the 'Advanced' button
4. Ensure that "Override automatic cookie handling" is checked
5. First- and third-party cookies should be set to 'Accept'
6. Check 'Always allow session cookies'
7. Click 'OK'
8. Restart Internet Explorer

If Cookies are allowed but you're still experiencing problems please contact support for further assistance.

Back to top

I have forgotten my password.

You can reset your password through the 'Forgotten Password' page – simply follow onscreen instructions.

Back to top